Casiplay: Is it really as good as it sounds?

How does it feel?

Casiplay features a good selection of casino games from most of the important providers out there. NetEnt, PlayNGo, Red Tiger, Evolution, Barcrest, Williams are all present on the site, with only Slingo missing from the lineup. The design of the website felt clean and to the point. We definitely enjoyed the animation they have on the welcome banner, it was quite well done and provided dynamism. Opposed to some of the other casinos we reviewed during this time, the color themes were warm and tried to be complementary which was appreciated; sometimes you get tired of combinations with strong contrast which scream “look at me, I’m important!”.

Unfortunately, Casiplay’s search engine is one of the basic ones. You can only search games by their specific name which makes its usefulness limited. You can’t find a game with a specific feature, from a specific game provider or eligible for your particular bonus.

What’s in it for you?

The welcome bonus both was an unexpected surprise. If you live outside the UK, it is a good 100% bonus with a high limit, at €200, and with a few bonus spins as well. Moreover, they have an entire follow-up welcome package with another two 50% bonuses plus another 100% one. But if you live within the UK, their welcome bonus is quite poor: 50% up to £50, followed by a welcome package crafted out of bonus spins. There are far better options out there than this, so it’s not getting any points.

Moving on to loyalty bonuses, Casiplay offers what has become standard for Aspire Global brands. They lead with their VIP program split over 6 levels based on how much you wagered with them. The benefits include:

• gaining Loyalty points for playing; you can redeem these for bonus money,
• faster withdrawals,
• bonus Spins every Sunday.

It’s a useful addition because you can get these without making too much effort. But, like with most automated “loyalty systems” keep your expectations low and you won’t be surprised. The loyalty point redemption ends up being about a 1-2% bonus on your deposits and the no-deposit free spins end up being a couple of bucks as well.

Besides this, you will have low value deposit bonuses available throughout the entire week, which we didn’t mind. Especially if you’re out to play a few tenners a week, this could end up good value for money if you don’t mind their Terms and Conditions.

Understand these T&Cs before depositing

All we can say about this section can be summed up in two words: “Oh, dear”.

Let’s start with bonus eligibility: if you got a welcome bonus with one of their 30 or 40 other brands, you’re not allowed to get one with Casiplay. But, as we said in our welcome bonus tips, some companies are not good at keeping track of this in real time. This is one of them. What is more likely to happen is that you’ll claim the welcome bonus, win something and then they’ll forfeit it citing this term. We didn’t like this one bit, because it’s a big ask to check the company’s other businesses to make sure we’re compliant. It should be their job.

They have a term that some games contribute less to the wagering requirements when being counted for bonus turnover. What they cleverly don’t mention in those terms is that almost their entire catalogue has wagering contributions of 50% or less. This makes their otherwise decent 35x wagering requirement on bonuses become a whooping 70x.

Red flag terms

Casiplay features maximum cash-outs from their bonuses. From free spins and no deposit bonuses, it’s at most €100, from deposit match bonuses it’s €500. At least that’s what we got from it because their Terms and Conditions page is messy and confusing. Our stance here is: if this limit should exist it needs to have at least 4 digits and scale with the bonus amount. Casiplay’s version? No.

Let’s move on to their other trick: wagering requirements. They have a term that some games contribute less to the wagering requirements when being counted for bonus turnover. What they cleverly don’t mention in those terms is that almost their entire catalogue has wagering contributions of 50% or less. This makes their otherwise decent 35x wagering requirement on bonuses become a whooping 70x.

Oher important terms

We also found it quite annoying that they have a term which mentions that you need to use your bonus spins within one day of receiving them. It’s hard to understand what this limitation is here, especially when other brands usually sport 20-30 day limits.

Other terms, while restrictive, fall within the normal constraints we’ve seen in the industry:

• maximum bets: their limits are €4, 15% of the bonus or, if using Skrill €2.50 per bet,
• only one bonus per household,
• storing bonus money in “bonus features” (like in Tower Quest or Scrooge) is prohibited.

Finally, we would have appreciated if Casiplay would have done some maintenance on their Terms and Conditions pages. It’s hard to get all the information and understand which terms apply to every situation.

Conclusion

Unfortunately, we find it hard to recommend Casiplay to the average online casino player. While the welcome package outside the UK is pretty great, the bonus terms and conditions make taking any bonus a chore. Moreover it looks to us like the odds are so stacked against the player, that they don’t have a good chance of taking something home from a bonus. But if you’re only looking to play with real money, we can’t find much wrong with Casiplay and could see you having a good experience.